First Steps

The next steps to take if your loved one has been poorly and was expected to pass away:

• Telephone 111 to notify them of the situation and they will arrange to visit to verify your loved one’s passing.
• Once the doctor or locum has visited and verified the death, and you & the rest of the family are ready for us to convey your loved one into our care, no matter what time of day or night, please telephone us on 01455 637457.

It's important to remember that there is a six hour window for the doctor or locum to attend from the initial call being placed.

• When you are ready to call us, we will take some details and then arrange for our team to attend and respectfully convey your loved one into our care.
• It is then necessary for the Medical Certificate detailing the Cause of Death to be issued. We would recommend phoning the surgery the next working day to find out when the Medical Certificate for Cause of Death (commonly known as a death certificate) will be emailed to the registrar. 
• The death certificate will be issued by the doctor who was last in attendance and has seen the person within 28 days prior to death.
• It is usual practice that if a person passes away during the night for a locum or on call doctor to be in attendance. They will either leave a written notification with you to pass to the surgery, or they will contact the surgery directly to inform them that the person has passed away.

The next steps to take if your loved one has been poorly and was expected to pass away:

• The care home will arrange for a doctor or locum to attend to verify the death.
• Once the doctor or locum has visited and verified the death, and you & the rest of the family are ready for us to convey your loved one into our care, please telephone us on 01455 637457.

It's important to remember that there is a six hour window for the doctor or locum to attend from the initial call being placed.

• On receipt of the call, our team will take some details and then arrange for our team to attend and respectfully convey your loved one into our care.
• It is then necessary for the Medical Certificate detailing the Cause of Death to be issued. We would recommend phoning the surgery the next working day to find out when the Medical Certificate for Cause of Death (commonly known as a death certificate) will be emailed to the registrar.
• The death certificate will be issued by the doctor who was last in attendance and has seen the person within twenty eight days prior to them passing away.
• It is usual practice that if a person passes away during the night for a locum or on call doctor to be in attendance. They will either leave a written notification with you to pass to the surgery, or they will contact the surgery directly to inform them that the person has passed away.

The next steps to take if your loved one has been poorly and was expected to pass away:

• The Medical Certificate for the Cause of death will be issued by the Ward Doctor provided the person has been a patient in hospital for more than 72 hours and they can give a medical cause of death.
• We always recommend that you contact the Hospital Bereavement Service by telephone to make enquiries as to when the certificate will be issued. This certificate can take a few days to be issued. This will then be emailed directly to the registrar.
• In the majority of hospitals, we cannot convey your loved into our care until the required paperwork is in place and we have been given permission by the hospital. Please be assured we will do everything possible to bring your loved one into our care as soon as possible.
• The hospitals where we can convey your loved one into our care after their death has been verified is Hinckley & Bosworth Community Hospital, Coalville Community Hospital and St. Luke’s Hospital, Market Harborough. This isn’t an exhaustive list, please contact us on 01455 637457 if you are unsure. 
• If you are unsure of anything or need any advice at any point, please call us.
  When you have been notified that the form has been emailed to the registrar, an appointment with the registrars in the area where the hospital is located will need to be arranged.

The next steps to take if your loved one has passed away in a hospice:

• The Medical Certificate for the Cause of death will be issued by the Doctor provided that they can give a medical cause of death.
• We always recommend that you contact the family bereavement office by telephone to make enquiries as to when the certificate will be issued. This certificate can take a few days to be issued. This will then be emailed directly to the registrar. 
• As soon as the paperwork is in place, the hospice will give us approval to bring your loved one into our care. Please be assured we will do everything possible to bring your loved one into our care as soon as possible.
• If you are unsure of anything or need any advice at any point, please call us on 01455 637457
  When you have been notified that the form has been emailed to the registrar, an appointment with the registrars in the area where the hospital is located will need to be arranged. 

• When someone passed away unexpectedly, it is normal for the Police to attend. They are there on behalf of the coroner to collect information.
• Your loved one will be conveyed to a local hospital, into the care of the coroner.
• Please contact us on 01455 637457 when you are able, we will liaise with the coroners office to make sure we can bring your loved one into our care as soon as possible. We will be on hand to support you and guide you every step of the way.
• Please click here for more information on ‘What happens if the coroner is informed?’

• In The United Kingdom
  At G. Seller we are experienced in arranging and conveying a loved one that has passed away elsewhere in the United Kingdom. We will help & guide you, every step of the way.
• Repatriation back to the United Kingdom
  We can help & advise when someone has passed away abroad. A repatriation service may be included in your loved one’s travel insurance. We can advise and help regardless of insurance or not. If you are unsure about anything please do not hesitate in contacting us on 01455 637457 to discuss in more detail.
• Repatriation out of the United Kingdom
  We can take care of repatriating your loved one to other countries. Whatever the circumstances we can help & advise.