My name is Lucy, and I joined the G. Seller team in 2021. Since starting in the funeral industry in 2019, my role has grown significantly.
I believe it’s important to share the full journey, even the less exciting parts, to show others that you don’t need prior experience to start in this field and sometimes there are bumps in the road along the way. Being a part of the funeral industry was something I always wanted but had no qualifications or experience. Having worked in retail and hospitality, and as a mum to a young child at the time, I wasn’t sure it would ever happen.
After losing my grandma in early 2019, I was blown away by the support provided by the funeral professionals. That experience really kicked me into trying to pursue this path seriously. I wanted to offer others the same sense of relief we felt during such a difficult time. I was even able to help care for my grandma as part of her journey, which, while not for everyone, gave me a great sense of peace.
I started applying for any role I could find, often facing rejection due to absolutely no experience which I fully understood. Eventually, I was offered an interview and started a part-time position as a driver/bearer—a vital foot in the door. I began by cleaning vehicles, driving hearses and limousines, and bearing on funerals. With persistence, I eventually progressed into a funeral operative role. This involved bringing those who had sadly passed into our care, preparing and dressing them with dignity, and ensuring they were ready for their final journey.
Unfortunately, due to personal circumstances, I briefly considered having to step away from the funeral industry as they were unable to extend my contracted hours to full time and there was no other position available, but the experience I’d gained gave me a solid foundation to build on. I later managed to secure a role as a chapel attendant at the Heart of England crematorium in Nuneaton, where I supported families, funeral directors, and staff, and learned so much about the process from a different angle.
In 2021, I was given the amazing opportunity to join G. Seller as a pre-paid funeral planning consultant. I couldn’t believe I was approached after fighting to be part of the industry for what felt like forever, it was the first time I felt my hard work and commitment was recognised. Since then, my role has expanded massively. Alongside pre-paid planning, I’ve supported the operative team behind the scenes when needed—helping dress the deceased, carrying out cosmetic preparation for families visiting their loved ones, assisting with bespoke memorial jewellery, and even a small element of embalming training. This hands-on experience has really extended my understanding to every part of the process.
I’ve now been given the opportunity to become a full-time funeral director. It’s a role I feel ready for thanks to the experience I’ve gained since starting back in 2019, and I’m so excited to continue learning at G. Seller and supporting families during some of their most difficult moments.
Looking back to 2019 and countless rejections, I never would have imagined I’d be where I am today.